Got Questions? We’ve Got Answers!
Have more questions?
We’ve answered some of our most common questions below to make your experience as smooth as possible. If you don’t see the answer you’re looking for, feel free to call or email us.
One of our friendly admin team members will be in touch to assist you!
Your Questions, Answered
How long will my order take?
Our standard turnaround time is 7-10 business days from the acceptance of your quote. If you need your order sooner, let us know—rush orders can be accommodated in many cases, but a rush fee will apply.
What if I need the order urgently?
We offer an express service for orders that need to be completed within 24-72 hours. A rush fee of $25 per order will apply. Please contact us as soon as possible to confirm availability for express
What if I don’t have the items I need decorated?
No problem! We can order items from one of our many trusted suppliers. One of our amazing administration team members will work with you to discuss your needs and source the best options for you to choose from.
What if I already have the items I need?
That’s great! Simply arrange delivery of your items to our store, or feel free to visit us in person and drop them off. Our staff would love to meet you and have a chat while helping bring your vision to life!
How do I get a quote?
Getting a quote is easy! Simply contact us with the details of your order, including the items you’d like decorated, the quantity, and your design or logo. You can reach out via email, phone, or visit us in-store. Alternatively, you can fill out the quote form on our home page. Be sure to upload any logos or images to help us provide the most accurate quote possible.
How much is my order going to cost?
As each order is unique, pricing varies based on your specific requirements. Embroidery for text-only designs starts at just $10.00 per word. For a detailed and accurate quote, please contact us or use the quote form on our home page, and we’ll be happy to assist!
How do I find you?
We are located in the heart of West End at 2/11 Donkin Street, West End, 4101. Feel free to stop by—we’d love to see you!